Raúl Ayala
I'm a product designer with 7 years of design and research experience. My projects covers cases in industries such as food delivery, education, retail, healthcare and telecommunication.
Last but not least, I'm also a husband and a father 👫🏻.
Let's talk:
Work experience
Nov 2024 - Now
UX Lead
Upper
-Lead UX for the Upper app
June 2021 - Sep 2024
Lead Product Designer
Veris Healthcare
-Lead the UX/UI team.
-Redesign the scheduling/payment experience in the “Mi Veris” app, increasing by 32% the digital transactions.
-Lead the UX research for reducing the medical appointment absenteeism, implementing solutions that contributed to over $0,6MM.
-Manage the backlog and organize the roadmap for the digital products.
2024 - Now
UX/UI Design Teacher
Casa Grande University
-Teach UX/UI design for continuing education programs
2019 - 2024
Product Desginer
Freelance
-Part time freelancer with clients form diverse industries and countries.
-Projects focused on UX/UI design and research.
April 2019 - May 2021
Service Design & Research Lead
Primax
-Lead for the Primax Card Plus app experience
-Coordinate and execute the UX research for the Primax Card Plus app and the digital kiosks
February 2017 - March 2019
Team Member - Experience
Tuenti - Telefónica
-Lead the conversational design project for the customer service´s channels.
-Design and implement the new digital customer service experience.